Zariya Shop — Return & Exchange Policy

Last Updated: 12 September 2026

At Zariya Shop, we want you to love what you discover. Because our products are fulfilled through different partners, including print-on-demand manufacturing and third-party dropshipping, return and exchange eligibility may vary by product.

Please read this policy before placing your order.

1. Our Return Policy

We accept returns or replacements only where the product is eligible for return and the issue meets the conditions described below.

Because many of our products are made specifically after an order is placed, change-of-mind returns, incorrect size selection, incorrect customization, or simply not liking the product are generally not eligible for return or exchange on personalized/POD products.

For third-party dropshipped products, the return eligibility shown on the individual product page will apply.

If a product has special return conditions, those conditions will take priority over this general policy.

2. Products That Arrive Damaged, Defective or Incorrect

We will help you if you receive:

• A damaged product
  
• A defective product
  
• A misprinted product
  
• A product significantly different from what you ordered
  
• The wrong product
  
• A product damaged during transportation
  

For eligible claims, we may offer:

Replacement — the preferred resolution where possible.

Refund — where replacement isn't possible or appropriate.

Store credit — where applicable and agreed with you.

The final resolution depends on the nature of the issue and the fulfillment partner's verification.

3. Report Problems Within 7 Days

If there is a problem with your order, contact us within 7 calendar days of delivery.

Please send:

1. Your order number
   
2. A clear description of the problem
   
3. Clear photographs of the product
   
4. Photos of the packaging/shipping label
   
5. An unboxing video, if available
   
6. Any other information we request to verify the issue
   

For Qikink POD orders, their current policy specifically requires claims for damaged, defective or misprinted products to be submitted within 7 days, with an unboxing video, product photographs and original packaging.

Important: An unboxing video is strongly recommended for every order. If the cause of damage cannot be verified, the fulfillment provider may reject the claim.

4. Print-on-Demand Products

Some Zariya Shop products are produced through Qikink after you place your order.

These products are considered made-to-order/custom products.

We generally cannot accept returns for:

• Change of mind
  
• Wrong size selected by the customer
  
• Wrong color selected by the customer
  
• Customer no longer wants the product
  
• Customer ordered by mistake
  
• Minor differences in print/color caused by screen settings
  
• Personal preference regarding the design
  

Qikink states that custom products aren't eligible for ordinary returns unless there is a manufacturing or fulfillment defect, and that wrong-size/general non-defect returns are handled through a new order at the seller's expense.

However, we will assist with:

• Manufacturing defects
  
• Misprints
  
• Wrong product
  
• Significant product damage
  
• Fulfillment errors
  

5. Size-Related Issues

Please carefully check the size chart provided on the product page before ordering.

If you select the wrong size yourself, we generally cannot offer a return or exchange for POD products.

If you believe the product you received has a manufacturing/size discrepancy, contact us with:

• Order number
  
• Photos of the product
  
• Photos showing the measurement
  
• Relevant size-chart information
  

We will review the issue with our fulfillment partner.

Qikink also notes that normal measurement tolerances can apply to its products and that customer-selected wrong sizes aren't treated as standard return/exchange cases.

6. Customized Products

Customized products are final sale unless they arrive damaged, defective or incorrectly produced.

Before submitting a customized order, please carefully check:

• Name
  
• Text
  
• Spelling
  
• Image
  
• Design
  
• Color
  
• Size
  
• Other customization details
  

Once a personalized order enters production, we may not be able to cancel or modify it.

Qikink states that orders cannot be changed once they have entered processing.

7. Third-Party Dropshipped Products

Some Zariya Shop products are sourced through Dropdash and other third-party suppliers.

For these products, return eligibility may vary depending on:

• Product category
  
• Supplier
  
• Product condition
  
• Reason for return
  
• Supplier's return window
  
• Shipping/fulfillment conditions
  

Therefore, the return conditions displayed on the individual product page will apply to that product.

We will coordinate the return process with the relevant fulfillment partner where a return is eligible.

We do not promise that every dropshipped product is eligible for return.

8. Items That Are Generally Non-Returnable

Unless the product arrives defective, damaged or incorrect, the following may be non-returnable:

• Customized/personalized products
  
• Print-on-demand products
  
• Products made specifically after ordering
  
• Used products
  
• Products damaged after delivery through customer handling
  
• Products missing original packaging where packaging is required for verification
  
• Products altered or modified by the customer
  
• Products returned without authorization
  
• Products outside the applicable return window
  
• Products where the customer simply changed their mind
  

Some hygiene-sensitive or personal-use products may also be non-returnable.

The product page will specify any product-specific exclusions.

9. Wrong Product Received

If you receive a product different from what you ordered, please contact us within 7 days of delivery.

Please provide photographs showing:

• The product received
  
• The shipping label
  
• The packaging
  
• Your order details
  

After verification, we will arrange an appropriate resolution, which may include a replacement or refund.

10. Damaged Package

If your package arrives visibly damaged:

Please photograph or record the package before opening it.

If possible, mention the damage to the delivery partner at the time of delivery.

Then contact us as soon as possible.

For Qikink shipments, documenting package damage and retaining the courier packaging can help with claims.

11. Returns Due to Incorrect Address

Please carefully check your shipping address before completing your order.

Zariya Shop is not responsible for delivery problems caused by:

• Incorrect address
  
• Incorrect PIN code
  
• Missing house/building information
  
• Incorrect phone number
  
• Customer being unavailable
  
• Customer refusing delivery
  
• Customer not collecting the shipment
  
• Other information incorrectly supplied during checkout
  

Qikink specifically identifies incomplete/incorrect delivery information, customer unavailability and refusal among common RTO situations.

If an order is returned to the fulfillment partner and you request it to be shipped again, additional shipping charges may apply.

12. Return-to-Origin (RTO)

An order may be returned to the fulfillment partner when delivery cannot be completed.

Examples include:

• Customer unavailable
  
• Incorrect address
  
• Incorrect PIN code
  
• Customer refuses delivery
  
• Customer doesn't accept COD order
  
• Delivery area becomes unavailable
  
• Customer doesn't collect the package
  

An RTO is not automatically treated as an approved customer return or refund.

If you want the product reshipped, additional shipping charges may apply depending on the fulfillment partner.

Qikink states that returned orders can be stored for 100 days for possible reshipment, subject to its process and conditions.

13. Refunds

Once a return/defect claim has been approved, we will initiate the applicable refund according to the payment method and circumstances.

Depending on the situation, the refund may be issued to:

• The original payment method
  
• The customer's bank account
  
• Store credit
  

We will communicate the applicable refund method when your claim is approved.

Shipping charges may not be refundable where the return is caused by customer preference, incorrect information, refusal of delivery, or other non-defect reasons.

14. Refund Processing Time

After approval, refunds are initiated by Zariya Shop.

The time taken for the amount to appear in your account may depend on:

• Payment gateway
  
• Bank
  
• Card issuer
  
• UPI provider
  
• Refund processing system
  

Bank/payment processing times are outside Zariya Shop's direct control.

15. Exchanges

We do not offer automatic exchanges on every product.

For POD/custom products, a normal size or preference-based exchange generally isn't available.

If you receive a defective, damaged or incorrect product, we will normally prioritize replacement where possible.

For eligible third-party dropshipped products, exchanges will depend on the applicable product/supplier policy.

16. No Return Without Prior Approval

Please do not send a product back to an address provided independently or without contacting us first.

Contact Zariya Shop first.

We will provide the appropriate return instructions if your request is eligible.

Unauthorized returns may not be accepted.

17. Product Inspection

All approved returned products may be inspected by us or our fulfillment partner.

A refund/replacement may be rejected if inspection determines that:

• The product was damaged after delivery
  
• The product was used improperly
  
• The product was modified
  
• The issue was caused by customer handling
  
• The returned product does not match the reported issue
  
• Required evidence was not provided
  
• The return was submitted outside the applicable period
  

18. Color & Display Differences

Product images shown on the website are intended to provide an accurate representation of the product.

However, minor color differences may occur because of:

• Different screens
  
• Display brightness
  
• Photography lighting
  
• Printing processes
  
• Material characteristics
  

Minor color variation alone does not necessarily constitute a manufacturing defect.

Qikink also notes that printed colors may differ somewhat from what is displayed on a screen because of the printing/color-management process.

19. How to Request a Return or Replacement

Step 1

Contact Zariya Shop Customer Support with your order number.

Step 2

Tell us what went wrong.

Step 3

Send photographs/video evidence.

Step 4

Our team reviews the request with the applicable fulfillment partner.

Step 5

If approved, we provide return/replacement instructions.

Step 6

Once the product/claim is verified, we process the applicable replacement or refund.

20. Our Promise

We don't want you to be stuck with a product that arrived genuinely damaged or incorrect.

If something went wrong during manufacturing or fulfillment, contact us and we'll work with you to find a fair solution.

At the same time, because many Zariya Shop products are made-to-order or fulfilled through third-party suppliers, we cannot offer unconditional returns on every product.

Our goal is to keep the process simple, transparent and fair for both you and Zariya Shop.

Contact Us

For return, replacement or refund requests, please contact:

Zariya Shop Customer Support

Email: thezariyaway@gmail.com

WhatsApp: 7383262244

Order Number: Please include your order number in every request.